Nine steps. Zero phone calls. Everything connected automatically.
Every team member has an account with their role assigned. The manager sees everything. A mechanic sees only their assigned jobs. A parts manager sees inventory and purchase orders. Access is always appropriate → no one sees what they don't need.
The front desk looks up an existing customer or creates a new profile in seconds. They register the vehicle with make, model, year, VIN (validated automatically), mileage, and plate. If the customer booked online, their appointment is already waiting in the shop calendar → no data entry needed.
A job ticket is created with a unique ID, linked to the customer and their specific vehicle. The fault description is logged, a mechanic is assigned, and labor hours estimated. Status begins as Open. The assigned mechanic sees it instantly on their dashboard.
The mechanic searches the inventory inside the app and attaches parts to the work order. Stock counts decrease automatically the moment a part is attached. If there isn't enough stock, the system warns them immediately before proceeding. Status updates to In Progress.
Every part has a configurable minimum threshold → say, "always keep at least 10 brake pad sets." The moment stock hits that number, an alert fires on the dashboard and appears in the Notifications center with the part name and current count. The parts manager sees it immediately.
The parts manager opens a new Purchase Order → the app automatically suggests every item that's running low, pre-filled with the correct quantities to hit safe stock levels. They select the supplier, review, and click Send. The PO is emailed directly from GearShift to the supplier. No external email, no phone call.
When the delivery arrives, the parts manager opens the PO in the app and enters received quantities. Inventory is incremented automatically. If only some items arrived, a partial delivery is recorded and the PO stays open until fully received. Supplier performance metrics update automatically.
Once the work is complete, the service advisor clicks Generate Invoice. GearShift auto-populates labor hours × labor rate, every part used from the work order, and calculates tax automatically. The customer receives a clean PDF invoice by email. Status is tracked from Unpaid through to Paid.
At any time, the manager opens Reports to see revenue by day, week, or month. They check which parts are moving fast and which are sitting on the shelf. They see which suppliers are always late. They filter by any date range and export as PDF or CSV. Everything is inside GearShift → no external tools, no manual calculations.